We love to hear from our customers and herb enthusiasts! Explore helpful resources and contact us directly using the information below.
Contact & Support
Customer & Retailer Support
Our Customer Support Team is here for you Monday through Friday, 7:30 AM - 6 PM EST.
⚠ Gaia Herbs does not have a physical retail store to receive or drop off orders.
⚠ Our support agents are not licensed health professionals and cannot answer health-related questions, provide recommendations, diagnose, or give medical advice. Please contact your healthcare provider for medical inquiries.
Corporate Office - 1.800.831.7780
Wholesale Support - Option 1
Consumer Support - Option 2
Product Formula or Ingredient Inquiries - Option 3
Accounts Receivable - Option 4
Front Desk - Option 0
Fax - 1.800.717.1722
Email - info@gaiaherbs.com
Shipping & Payment Information
Orders placed Monday through Friday (excluding major holidays), will typically ship within 24 hours and will be received within 5-7 business days (often sooner!), depending on your ZIP code. Shipping is FREE for all orders over $64.
We are currently unable to ship to PO Boxes, military addresses, and/or internationally. Learn more about shipping and rates.
Our Satisfaction Guarantee & Refund Policy
We hope that you love your product, but if you are not absolutely satisfied with a purchase made on gaiaherbs.com, for any reason, let us know.
We will promptly assist in the return of the item and credit your account. Your experience and satisfaction are important to us. Click here to learn more about our 100% Satisfaction Guarantee.
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We review monetary donations, sponsorships, and product donations based on their alignment with the mission of our social impact program and with our corporate sustainability mission that is guided by commitment to plants, people, place, and purpose.