Return Policy


THIS POLICY IS EFFECTIVE FOR ALL PURCHASES MADE ON AND AFTER Nov 11, 2026

We grow and craft every product with your wellbeing in mind, and we want you to feel fully confident in every purchase. If you’re ever not in love with a Gaia Herbs® product purchased directly from us, contact us within 45 days of the ship date and we’ll make it right with a refund of the product purchase price. An $8.95 return processing fee may apply (see Conditions).

To protect the quality and integrity you expect from Gaia Herbs, our 100% Satisfaction Guarantee applies exclusively to products purchased through GaiaHerbs.com. This guarantee is available to the original purchaser.

Return Policy

Refund requests must be received 45 days from the ship date from Gaia Herbs®.

This policy applies to orders placed directly on GaiaHerbs.com.

Purchases from Authorized Sellers: Returns for purchases made from authorized sellers should be initiated with the place of purchase and are subject to the seller’s return policy. Please contact the seller directly to initiate the return process.

  • If you have any questions regarding whether a seller is an authorized seller, please contact us at 1-800-831-7780 and select option 2, or email info@gaiaherbs.com.


Return Procedure

  • To initiate a return, please fill out a returns form: Returns Form.

  • If you need additional assistance, please call 1-800-831-7780 select option 2.   You can also email us at info@gaiaherbs.com.

  • To help us process your return quickly, please have your order information available along with a brief note about why you’re returning.

Conditions

  • To help protect the integrity of our 100% Satisfaction Guarantee, we may verify your purchase information, request proof of purchase, and reserve the right to decline requests where misuse is suspected.

  • In some cases, we may ask you to send photos of the product and/or its packaging and label.  We may also ask you to mail any unused portion of your Gaia Herbs® product back to us (to the address we provide).

  • If we ask you to mail the product back, an $8.95 return processing fee will be deducted from your refund. This fee does not apply if the product arrived damaged or defective, the return is due to our error, or we do not ask you to return the product.

  • If we ask you to return the product, a credit will be initiated to your original form of payment within 7–10 business days after we receive it at our warehouse. If we do not ask you to return the product, a credit will be initiated to your original form of payment within 7–10 business days after your request is approved.

  • Refunds are issued for the amount you actually paid for the product, after any discounts, promo codes, or bundle pricing and less any applicable return processing fee. If you return part of an order that qualified for a discount, free shipping, or a free gift, your refund may be adjusted to reflect the discount or benefit you received on the items you keep. Promo codes used on a refunded order are not reissued.

  • Free gifts, samples, and promotional items have no cash value and are not eligible for a refund.

  • At this time, our returns center cannot process exchanges. If you’d prefer a different item from our site, please start a return for the original item (See Return Procedure) and place a new order for the item you’d like instead. We will email you once your return has been processed.

  • Requesting a refund does not cancel your subscription if you signed up for a subscription; you can cancel or pause anytime in your account dashboard.